SHIPPING INFORMATION

FREE DOMESTIC SHIPPING ON ALL ORDERS OVER $100*

free shipping

  • *Domestic shipping includes the Continental USA, Hawaii, and Alaska
  • Reduced International Rates.
  • Free Shipping products will be sent via USPS Priority Mail. (normally takes 2-3 days but there is no guarantee on delivery time.
  • Faster shipping options are provided at check-out.

OVERNIGHT AND 2ND DAY OPTIONS

  • OVERNIGHT: For orders placed the day before, you can choose Fedex Overnight or 2nd Day services (for a fee) to go out the next day. If you order after 7 AM MT (Mountain Time) your order will not go out until the following day.
  • 2ND DAY - It takes two business days to get to you once your order is shipped.
    • (If you order by 7 AM MT Monday, you will receive your order on Wednesday. If you order later in the day, you will receive your order Thursday.
    • If you order Wednesday after 7AM and prior to 7 AM MT on Thursday, you will receive your order on Monday (Saturday delivery is possible at a much higher fee) If you order later in the day, it will ship on Monday and you will receive it on Wednesday.
    • Thursday after 7AM MT - won't ship until Friday - which means you will get it on Tuesday.

INTERNATIONAL SHIPPING RATESfedex

We have reduced rates to below what we pay and reserve the right to ship the most economical way. Shipping is normally via FedEx International Economy or Global Express. In most cases your parcel will arrive in 2-3 business days. In some cases, due to your location FedEx is at a Much higher rate, often as much as double, in those cases we will ship Global Priority mail which takes a little longer. (We cannot ship DHL.)

Price depends on your location and weight of your order. (See below for Canada) - these prices are considerably less than what we pay  - we are paying the insurance fees and not passing them on to you. Please note that rates vary greatly depending on your distance from a large city. Click here to look up estimated fees here.

CUSTOMS AND VAT on International Shipments Including Canada - Please read carefully

You are responsible for customs duties and VAT

  • You are responsible for all customs, duties, and VAT. In fact, customs, duties, and VAT are out of our hands - Ultimately it's up to your country's policies and customs agents. You can do a search online to find out prices and policies for your country. (see Tips below for how to deal with this)If you don't pay these fees and accept delivery, you will be charged for return shipping to us, and you will be responsible for whatever it costs to reship the Shield to you. We will not under any circumstances give you a refund on shipping charges.
  • It is your responsibility to check with your customs department and find out what the potential charges are.
  • We send the Shield as an "energy balancing device" and hope you won't be charged for importing jewelry. However, many customs departments are getting less easy to work with. In the past that description worked without a Harmonized Tariff Code ...however, that seems to be changing. If we are forced by the customs agent into using a Harmonized Tariff code, we will have to declare it as jewelry made from precious metals 7113.11
  • Estimated Fee Chart
  • Financial warning about accepting your shipment, including the custom fees: If you refuse to pay the assessed fees and refuse your shipment, no shipping fees will be refunded and a 15% handling/restocking fee will be deducted from any refund. We don't want to do this, so please accept the package and pay the customary fees!

Situations Where Custom, Duties, and VAT do not apply

  • If you are upgrading/trading in a Shield, we will send it as a warranty repair - although you shouldn't be charged duties if the Shields are the same price, this just isn't always the case, and it's completely out of our hands. 
  • Options - Some customers have a friend in the US or import service they use and ask us to ship to a US address. OR they make arrangements to have us ship to an import agent who will take care of all the details.

Tips for How to Receive Your Package with no hasslesreceive your package

  • If you don't normally get international shipments and are unfamiliar with the process, we highly recommend doing some online searches, talking to your customs department, or asking friends their experiences. We've even had customers post a query online in Facebook or other Social Media asking for feedback and suggestions. I'm sorry but it simply isn't possible for us to do all this research for you.
  • We've learned that you can save yourself major hassles and fees if you get a FedEx account and link it to a credit card. Please give us that information so we can make sure duties and fees are charged to you correctly. Go to FedEx to set up your account and click on New Customer at the bottom of the Welcome/log-in box - then email us with your account#.

CANADA

 

TRACKING YOUR ORDER

tracking your order

When your order is sent, you will receive a tracking number either from USPS, FedEx or UPS (unless your order is less than $100 and is shipped first class instead of priority - eg. we use first class to ship polishing kits and other small items). To track your package, simply log onto www.usps.com or FedEx.com and use those numbers to track your package.

THE TRACKING NUMBER IS SENT TO THE EMAIL YOU USE WHEN YOU ORDER ONLINE. Sometimes the notice goes to Spam or another folder, suggest you do a "find" for BioElectric Shield, USPS or FedEx. USPS – the email is from USPS_Shipping_Services and the subject line says USPS Click-N-Ship(R) Payment Confirmation FedEx – the email is from "tracking updates" and the subject line says FedEx Shipment Notification.

If you don’t see the email in your Inbox, check your bulk, spam or notifications folders. If you don’t find the tracking email, do a "find" for the subject line. If you cannot locate your package, email This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll look it up and get back to you!

UPGRADE YOUR SHIELD

You can upgrade anytime in the first year as long as the shield is in good condition, no deep scratches or dents; tarnish is okay. Click here for full details on upgrading your Shield.

OUR ADDRESS

USPS

BioElectric Shield Co
ATTN Joan Goodnough
PO Box 107
Lavina MT 59046

Via UPS, FedEx
BioElectric Shield Co
ATTN Joan Goodnough
110 First Ave West
Lavina MT 59046

MORE INFORMATION

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