customer service 400CUSTOMER SUPPORT

If you need ANY kind of help finding products or information, we’re HAPPY TO HELP YOU!

Your concerns are very important to us. We are EMF specialists who have been in this business since 1990. When you call, we're very interested in what your goals are for energy protection. Our staff and consultants include a Chiropractic Neurologist, Occupational Therapist, Myofascial and Craniosacral Therapist, Empath and HSP, and our unique Energy Consultants.

Please feel free to email us This email address is being protected from spambots. You need JavaScript enabled to view it. or call us (541-201-8878) M-F - Pacific Time.

CONTACT US - 541.201.8878, Monday thru Friday during normal business hours.

  • A real person will answer the phone if possible! If you get voice mail, please leave a message and tell us the best time to reach you during business hours.
  • PHONE: Sales and information 541.201.8878 (rings in both East and West Coast offices)The toll-free number for ordering: 1.866.567.8909.
  • Virginia Brown Direct Line 541.535.2214 Pacific Time
    AnnaMariah Direct Line - aka(Carolyn) Nau 541.727.7322 Pacific Time
  • SKYPE: By appointment, email This email address is being protected from spambots. You need JavaScript enabled to view it. to set up a time. 
  • FAX: 1.815.717.7671
  • ADDRESS for shipping to us

    USPS

    BioElectric Shield Co
    ATTN Joan Goodnough
    PO Box 107
    Lavina MT 59046

    Via UPS, FedEx
    BioElectric Shield Co
    ATTN Joan Goodnough
    110 First Ave West
    Lavina MT 59046

We are not a 24-hour company. We normally are available during weekdays from 9-5. (Offices all on West Coast)
If you get our answering service, please leave a message so we can call you back and give us the best times to call. It's possible that we are on the line with another client, or away from our desks for a time.

Weekends: If you absolutely need to talk to someone, leave a message and also drop us an email: This email address is being protected from spambots. You need JavaScript enabled to view it.. If one of us is available, we will return your call. We try to take weekends off so we are fresh during the week, but will respond if possible.

MORE INFORMATION

CHARGING YOUR SHIELD: Read how to take care of your Shield by recharging it.

DISTRIBUTOR AND AFFILIATE INFORMATION: Sign-up is free and easy! Click here to sign-up or call 541.201.8878 or Email This email address is being protected from spambots. You need JavaScript enabled to view it.

EXCHANGES OR RETURNS: Shield Return Guidelines: Important - Please read this before you mail back a Shield or other products. Our guarantee is based on you keeping your Shield at least 9 weeks to allow it to work with your body long enough for you to notice a difference. Read more

MONEY BACK GUARANTEE: Read about our 90-day money back guarantee. If you have issues with your Shield, we’ll be more than happy to work with you to determine if is something we can do to help you achieve the result you were hoping for when you ordered your Shield. Please contact us: 541-210-8878.

ORDERING OPTIONS and PRODUCT QUESTIONS: WEBSITE: Click the Products tab on the top of the site or mouse over it and select one of the categories to browse our product offerings. Or call us: 541-201-8878

SHIPPING and TRACKING: Click here to visit our shipping page.

UPGRADE YOUR SHIELD TO A HIGHER LEVEL: Feel a need for more protection and balancing? You can upgrade anytime in the first year as long as the Shield is in good condition, no deep scratches or dents, tarnish is okay.  This applies to customers who have purchased their Shield directly from us. If you have purchased it from another distributor, we do need to see your invoice or proof of what you paid to properly credit you on your new Shield. Read about how to upgrade to a higher level of protection.

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