CONTACT INFORMATION

Your concerns are very important to us. We are EMF specialists who have been in this business since 1990. When you call, we're very interested in what your goals are for energy protection. Our staff and consultants include: a Chiropractic Neurologist, Occupational Therapist, Myofascial and Craniosacral Therapist, Empath and HSP, and our unique Energy Consultants.

Please feel free to email us This email address is being protected from spambots. You need JavaScript enabled to view it. or call us (541-201-8878) M-F.

CALL US - 541.201.8878. Monday thru Friday during Normal business hours.

  • A real person will answer the phone!
  • If you do get voice mail, we're on the phone with others or in a meeting. Please leave your number and a tell us what you're calling about and we'll call you back as soon as possible.
  • (If you need to use our toll-free line, it's 866-567-8909)
  • Or email us - This email address is being protected from spambots. You need JavaScript enabled to view it.

DISTRIBUTOR AND AFFILIATE INFORMATION

  • Distributor Information: Please call 541.201.8878 or Email This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be happy to contact you about our wholesale and affiliate programs.
  • Direct Lines:
    Virginia Brown in our Oregon Office 541.535.2214
    AnnaMariah (Carolyn) Nau in our Northern Virginia Office 571.572.3114

ORDERING OPTIONS

  • WEBSITE: The "All Products" tab is on the left side of each page - select one of the categories in this section to browse our product offerings.
  • PHONE: Sales and information 541.201.8878
    West Coast Direct Line - Virginia Brown 541.535.2214
    East Coast Direct Line - AnnaMariah  (Carolyn) Nau 571.572.3114
    If you get voice mail please tell us the best time to reach you during business hours.
    Toll-free number for ordering: 1.866.567.8909.
  • FAX: 1.815.717.7671
  • MAIL - Send a Money Order to:
    BioElectric Shield Company Business Office
    1835 Wigglesworth Way
    Woodbridge, VA. 22191

TRACKING YOUR ORDER

  • When your order is sent, you will receive a tracking number either from FeDex or USPS.
  • To track your package, simply log onto www.fedex.com or www.usps.com and use those numbers to track your package.
  • THE TRACKING NUMBER IS SENT TO THE EMAIL YOU USE WHEN YOU ORDER ONLINE. If you don't see the email, it may have gone to a folder other than your inbox - do a search for USPS or FedEx to find it.
  • If you cannot locate your package, email us: This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll look it up and get back to you!

PRODUCT QUESTIONS

  • If you have questions about any product before (or after) you order, please call our technical information department: 541.201.8878 or email us: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Direct Lines: Virginia Brown in our Oregon Office 541.535.2214
    AnnaMariah (Carolyn) Nau in our Northern Virginia Office 571.572.3114 or Email us: This email address is being protected from spambots. You need JavaScript enabled to view it.

EXCHANGES OR RETURNS:

  • Shield Return Guidelines: Please read this before you mail back a Shield. Our guarantee is based on you keeping your Shield at least 9 weeks to allow it to work with your body long enough for you to notice a difference.
  • If you purchased our products from a distributor, you must contact the distributor for return instructions.
    (Please contact us if you have any problems with the distributor - this hasn't happened yet, but if it does, we want to know and will help you resolve any issues)
  • If you purchased from us directly, please include a copy of your invoice.
  • Call or email us prior to sending your Shield back.
  • We recommend shipping via Fedex or Priority Mail Insured. We can only refund you if the product gets back to us.
  • Please make sure you have a tracking number for anything you ship back to us!
  • Please insure your Shield for it's full value.
  • Ship in box or padded envelope with sufficient protection to ensure safe arrival.
  • Once we have received your order we'll process refund promptly using the same method you used to pay. If you paid by credit card, please include card# and expiration date as we don't keep this information on file.
  • Please note: we process the credit immediately, but it may take 5-7 business days for it to show on your statement.
  • Via Mail
    BioElectric Shield Co.
    ATTN Product Manager
    PO Box 107
    Lavina MT 59046
  • Via UPS, Fed Ex
    BioElectric Shield Co
    ATTN Product Manager
    110 First Ave West
    Lavina MT 59046

RECHARGES AND RETURNS

  • You can recharge your Shield by hanging it outside for 6 hours or in a window that gets some daylight on a monthly basis. (Bring it inside before the moon rises.) Read more
  • If you want to make sure it's working at maximum efficiency you can send it back to have it re-charged in our crystal room, and re-polished.
  • Order Page for sending Your Shield in for a recharge
  • Send both recharges or returns to the above listed address.

MONEY BACK GUARANTEE

  • We have a 90 day money back guarantee, and we certainly will honor it, but before you return your Shield, please call or email US. Please read details about guarantee
  • We’ll be more than happy to work with you to determine if is something we can do to help you achieve the result you were hoping for when you ordered your Shield.

UPGRADE YOUR SHIELD

(You like your current one, but want to get a stronger one.)
  • You like your current one, but want to get a stronger one
  • You can upgrade anytime in the first year as long as the shield is in good condition, no deep scratches or dents, tarnish is okay.  This applies to customers who have purchased their Shield directly from us. If you have purchased it from another distributor, we do need to see your invoice or proof of what you paid to properly credit you on your new Shield.
  • We give you full refund value, less a $35 fee.
  • You can just go online and order your new shield, then when it arrives, return the old shield in the same box to the address on the return label. be sure to send insured for full value of Shield.
  • Once we get your shield, we'll immediately credit your card or PayPal account. If your Shield is not in good enough condition to credit you your full amount (minus the $35 return fee), then we will immediately contact you. Read more about upgrading.
  • If you wish to contact our accounting department, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 571.572.3114.

BUSINESS HOURS

  • We are not a 24 hour company. We normally are available during weekdays from 9-5. (With offices on both the East and West Coast)
    If you get our answering service, please leave a message so we can call you back and give us the best times to call. It's possible that we are on the line with another client, or away from our desks for a time.
  • Weekends: If you absolutely need to talk to someone, leave a message and also drop us an email: This email address is being protected from spambots. You need JavaScript enabled to view it. .
    • If one of us is available, we will return your call. We try to take weekends off, but will often respond if possible.