If you feel your Shield may not be performing at the same strength it was when you first received it, you can send your Shield back to our facility in Montana to be recharged and re-polished. If a Shield is especially depleted, we may put it back in to our charging room for a few extra days. Every Shield is inspected by our consultant to make sure it is operating at 100% efficiency.

Please allow 7-10 days for recharging and repolishing, and 7-10 days for return shipping. (Total time 2-3 weeks. Less time if you choose faster return shipping.)

1. Please read over these instructions and THEN place your order. It will save you time!
2. Select your Shield's original materials and finish - Satin or Polished Finish (there is an additional charge for insurance depending on the value of your Shield).
3. Once you place your order, go to cart check-out. As you fill in your information, you will be asked to choose a shipping method. You are purchasing your RETURN SHIPPING
4. All Shields are insured when shipped back to you.
5. Please include a physical address for UPS return shipping, or a PO Box.  We prefer using UPS because we can TRACK your shield more easily and provide you more specific delivery information.
   
   Instructions for Packing and mailing your Shield

1. Remove your cord or chain before shipping it to us. Please do not send them with your Shield.
2. Pack your Shield is a very sturdy BOX with ample packing materials. As a socially responsible company, rather than using new packaging materials, we will return your Shield to you in the SAME box in which you sent it. Thus, a STURDY box is requested.
3. Insure your Shield: Occasionally Shields will get lost and unless you insure it, we can not be responsible for shields that do not arrive.Check the current value on the website for your Shield and insure for the full amount. (this is especially important now due to the ever changing price of precious metals)
4. Send your Shield to:
   Via Mail
   BioElectric Shield Co
   ATTN Recharge Department
   PO Box 107
   Lavina MT 59046
   
   Via UPS, FedEx
   BioElectric Shield Co
   ATTN Recharge Department
   110 First Ave West
   Lavina MT 59046
5. When will you get your Shield back? Please allow 7-10 days for recharging and repolishing, and 7-10 days for return shipping. (Total time 2-3 weeks. Less time if you choose faster return shipping.)
6. Your Tracking Number: By email, you will receive a UPS tracking number or a USPS insurance number the day we ship your Shield back to you. If your package hasn't arrived and you want to track it, simply go to www.ups.com/ or www.usps.com where you can track your package. It's easy and it's immediate. (This will be faster for you than contacting us.) After checking online, if there are delivery issues please EMAIL US orders@bioelectricshield.com and we will help you locate your package.

Wearing and Caring for Your Shield

To read general instructions of how to care for your Shield, please visit our Wearing and Caring for Your Shield page. On this page, we provide information about how you can recharge and re-polish your Shield at home.