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CONTACT INFORMATION
- DISTRIBUTOR AND AFFILIATE INFORMATION
- Distributor Information: Please call 541-201-8878 or email info@bioelectricshield.com
Direct Lines: Virginia Brown in our Oregon Office 541.535.2214 or AnnaMariah (Carolyn) Nau in our Northern Virginia Office 571-572-3114 - Email info@bioelectricshield.com and we will be happy to contact you about our wholesale and affiliate programs.
- Distributor Information: Please call 541-201-8878 or email info@bioelectricshield.com
- ORDERING OPTIONS
- WEBSITE STORE
- PHONE : Sales and information direct line: 541-201-8878
West Coast Direct Line - Virginia Brown 541.535.2214
East Coast Direct Line - AnnaMariah (Carolyn) Nau 571-572-3114
If you get voice mail please tell us the best time to reach you during business hours.
Toll-free number for ordering: 1.866.567.8909. - FAX: 1-815-717-7671
- MAIL - Send a Money Order to:
BioElectric Shield Company Business Office
1835 Wigglesworth Way
Woodbridge, VA. 22191
- WEBSITE STORE
- TRACKING YOUR ORDER: When your order is sent, you will receive a tracking number either from UPS or USPS. To track your package, simply log onto www.ups.com or www.usps.com and use those numbers to track your package. THE TRACKING NUMBER IS SENT TO THE EMAIL YOU USE WHEN YOU ORDER ONLINE. If you cannot locate your package, email bioshieldshipping@gmail.com and we'll look it up and get back to you!
- PRODUCT QUESTIONS: If you have questions about any product before (or after) you order, please call our technical information department:1.866.567.8909 (outside USA Please call 541-201-8878) or email info@bioelectricshield.com
Direct Lines: Virginia Brown in our Oregon Office 541.535.2214 or AnnaMariah (Carolyn) Nau in our Northern Virginia Office 571-572-3114 or Email
- EXCHANGES OR RETURNS:
- Before you return your Shield please read this
- If you purchased our products from a distributor, you must contact the distributor for return instructions.
(Please contact us if you have any problems with the distributor - this hasn't happened yet, but if it does, we want to know and will help you resolve any issues) - If you purchased from us directly, please include a copy of your invoice.
- Call or email us prior to sending your Shield back.
- We recommend shipping via UPS.
- Please insure your Shield for it's full value.
- Ship in box or padded envelope with sufficient protection to ensure safe arrival.
- Once we have received your order we'll process refund promptly using the same method you used to pay. If you paid by credit card, please include card# and expiration date as we don't keep this information on file.
Via Mail
BioElectric Shield Co.
ATTN Product Manager
PO Box 107
Lavina MT 59046
Via UPS, Fed Ex
BioElectric Shield Co
ATTN Product Manager
110 First Ave West
Lavina MT 59046 - RECHARGES AND RETURNS
- You can recharge your Shield by hanging it outside for 6 hours or in a window that gets some daylight on a monthly basis. (Bring it inside before the moon rises.) Read more
If you want to make sure it's working at maximum efficiency you can send it back to have it re-charged in our crystal room, and re-polished. Order Page for a Recharging Your Shield - Send both recharges or returns(see above conditions ) to the above listed address.
- You can recharge your Shield by hanging it outside for 6 hours or in a window that gets some daylight on a monthly basis. (Bring it inside before the moon rises.) Read more
- MONEY BACK GUARANTEE
- We have a 90 day money back guarantee, and we certainly will honor it, but before you return your Shield, please call or email and we’ll be more than happy to work with you to determine if is something we can do to help you achieve the result you were hoping for when you ordered your Shield.
- UPGRADE YOUR SHIELD (You like your current one, but want to get a stronger one.)
- You can upgrade anytime in the first year as long as the shield is in good condition, no deep scratches or dents, tarnish is okay. This applies to customers who have purchased their Shield directly from us. If you have purchased it from another distributor, we do need to see your invoice or proof of what you paid to properly credit you on your new Shield.
- We give you full refund value, less a $35 fee.
- You can just go online and order your new shield, then when it arrives, return the old shield in the same box to the address on the return label. be sure to send insured for full value of Shield.
- Once we get your shield, well immediately credit your card or PayPal account. If your Shield is not in good enough condition to credit you your full amount (minus the $35 return fee), then we will immediately contact you.
- If you wish to contact our accounting department, please email annamariah@bioelectricshield.com or call 571-572-3114.
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