Buy with confidence. All BioElectric Shields come with a 90 day unconditional money-back guarantee.

We have a 90 day money back guarantee, and we certainly will honor it, but before you return your Shield, please call or email and we’ll be more than happy to work with you to determine if is something we can do to help you achieve the result you were hoping for when you ordered your Shield.

We get back less than 1% of the Shields we sell and generally the reason is that the person didn't take advantage of our free photo analysis. (see below) So, if you don't feel the Shield is working for you, give us a call 541-201-8878 or 866-567-8909, or send us an email and maybe we can problem solve the issue with you.

We're on your "side" in the sense that we want the Shield to provide you with the benefits you're looking for! The company is owned by a doctor and therapist whose principle desire is to help people feel great - so please, give us a call before you give up on a Shield helping you. You might need an individually customized Shield (see below) info@bioelectricshield.com

If you are thinking of returning the Shield, there are a couple things we'd like to suggest first.

You purchased the Shield to solve a problem or worry. We won't try to change your mind, but there are some things to try and consider before giving up on it.

1. Take the Shield off for a few days, before returning it.

• Many people don't really notice what the Shield is doing for them. We all know when we're not feeling well, but often don't notice subtle changes for the better. Take the Shield off for a few days and see if you notice a difference.
• Pay attention to little things - here are just a few
  
  • Are you suddenly more tired?
  • Do you find it's harder to focus?
  • Are you having trouble sleeping?
  • Has that pain in your neck, back, head, etc returned?
  • Is your body more tense?
  • Are you feeling more emotional? More stressed?
  • Did you find that altercations or interactions with a challenging person were more difficult again?
  • These are just a few things that people have been surprised to notice after taking the Shield off. Check out what other Shield wearer's have experienced.

• I can't tell you how many times someone has been sure the Shield wasn't working for them, returned it, and before we even got it, they were on the phone asking us to send it back. That's why we suggest giving yourself a few days without it.

2. Send us a photo of yourself. It may be that you don't have the right level of protection.

• Changing to a Shield that's right for you can make a world of difference.
• You may have some specific health or energy challenges that would benefit from a Customized Shield.
• With a photo our consultant can determine which Shield is best for you. Please take a few minutes to detail your energy concerns, what you wanted from the Shield, and what you feel isn't working. That will help us more closely align a Shield for your needs. Photo Instructions

Returning your Shield

• Return the Shield with it's original box and instructions. Chains are not returnable.
• Send it in a box with padding around it to protect it, and insure it for it's full value.
• Please include a note that you are returning for credit, or exchange, whichever is the case.
• If you paid by credit card please include your credit card number and expiration date, we don't keep those on file.
• If you don't feel the Shield is the right product for you, return it within 90 days and we will refund your purchase price in full. (shipping charges are not refundable.)
• The Shield must be in good condition - no scratches or dents. We understand there may be some tarnish, that's not an issue, but if there are scratches or dents that we can't get out, we can't give you a refund.

USPS

BioElectric Shield Co
ATTN Joan Goodnough
PO Box 107
Lavina MT 59046

Via UPS, FedEx
BioElectric Shield Co
ATTN Joan Goodnough
110 First Ave West
Lavina MT 59046

Guarantee on non-Shield items

We stand behind the products we sell and will work with you if there is an issue. Each product manufacturer has their own warranty. Please contact us with details of the problem and we will advise how to proceed.